If you’ll recall David’s last newsletter and blog post, Expensify has been growing rapidly in the last six months, and we’ve seen the toll it’s been taking from a customer support perspective:
It has been a busy, busy year. Just a couple months ago I mentioned we had 35,000 customers — well now it’s 43,000. We’re on track to add more customers in six months than we’ve added in the past *six years*. This has placed a pretty serious strain on our system and people, and I really appreciate your patience as we ramp up both to sustain this rate of growth as the “new norm”.
As the team discussed additional ways to offer timely support to our users, we realized one very important thing: we lacked a communal space for users to connect with other users, ask questions, trade tips, and share experiences in our common quest to build an efficient expense management workflow that works for everyone.
Well, today we’re going to fix that. We’re excited to announce the Expensify Community, a place to ask questions, share answers, and connect with users around the world. We have an amazingly wonderful group of people who use Expensify with a common goal — to get rid of expense reports that suck. So, why not create a space for everyone to share inspiration and best practices?
If this sounds like a community you’d like to be a part of, it only takes a few clicks to join:
- Visit community.expensify.com and log in with your existing Expensify credentials.
- Add your photo so we can see your beautiful face
- Read our Community Guidelines on best practices.
That’s it, joining the Expensify Community is as easy as one, two, three! Once you’re in there, feel free to browse, ask questions, or maybe even provide an answer or two. We can’t wait to see you there!