“Open booking”, “invisible spend”, “leakage” — these are terms that cause travel managers to break out into cold sweats. And with good reason: employees who book outside the “managed” travel system miss out on negotiated rates, quietly slip through the travel policy cracks, or find themselves out of luck when SHTF.
Combating this has always been hard, and the explosion in “unmanaged” travel options hasn’t helped. In fact, it’s steadily increased the temptation for employees to go rogue, making it harder than ever for travel managers to provide control travel spend and execute on duty of care obligations. Thankfully, help is on the way. Continue Reading…
